Our return policy lasts 30 days since the delivery date. If 30 days have gone, returns will be handled at our discretion. Reasonable requests will be considered and exchanges are possible on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be applied assuming the item is received in good condition.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
PO Box 45
Hua Hin Beach Post Office
Hua Hin, Phrachuap Khiri Khan, 77111
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless we made a mistake in the order. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.