We take pride in our jewelry and our 5 star customer service. Our customers come first and we strive to give you a positive shopping experience. Not only do we want to provide you with high quality jewelry at affordable prices, we also want you to meet all your expectations at SilverMania925. The following are common questions by other customers. They are provided here for quick reference. Please do not hesitate to ask us any question you may have.
When will you process my order?
We endeavour to process orders as quickly as possible. We start processing orders daily at 9am. If your order is received on a weekend or public holiday, we’ll process your order the very next business day. This ensures your order will be shipped to you in the quickest possible time. Most orders are shipped within 24 hours.
How will you pack my order?
We take exceptional care in packing your order. Each piece is individually boxed, and then secured within the packaging to minimize movement. We then bubble wrap the entire package and place inside a strong shipping box. Our packaging system is quite simply over the top! But we do this to ensure minimal breakages or damage occurs.
How will you ship my order and how long will delivery take?
We use Thailand Air Mail Registered service which is an extremely safe mailing service. This secure service does require a signature upon delivery. If you are not at home when the package arrives, your local post will provide a collect card to claim the item in the nearest post office. You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times. In the event that your order can’t be shipped, we’ll contact you asap to keep you informed.
Shipping time for Economy International Mail is in average 2-6 weeks depending on the receiving country and customs. Express delivery by DHL is possible for $25 and will take 3-5 days. Delays can happen but are rare and dependent on special circumstances (holiday season, longer customs procedures, postal mishandling etc). For international orders, please be aware that your country may impose a customs fee. We have no control over this as import duty is a random occurence. Customers are expected to be aware of the import laws of their respective countries and will be responsible for any customs fees.
Can I change an order after it has been placed?
We aim to pack orders as quickly as possible, however, we will do our utmost to make any changes needed to ensure you are completely satisfied with your order.
What do i do if my order has not been delivered yet?
If your order has not arrived within the expected time frame, please contact the Customer Care team via our Contact Us for further assistance
I received the package in the mail today, but it is damaged. What do I do?
We thoroughly inspect each item before shipping. We know that the shippers are rough with the packages. On rare occasions during transport, items may be damaged. If you receive an item that is missing a stone or damaged in some other way, please contact us immediately.
I am not sure what size ring I need. Do you have a ring sizer?
Yes, please see our ring sizing guide.
How do I return an item?
We offer a 30 day money back guarantee on all of our items. You may return an item in for a refund of the purchase price within 30 days of the original delivery date. Please note that shipping and handling are non refundable unless we made a mistake in the order. Please contact us for return authorization and instructions.
How can I pay for my order?
We accept payments from all major credit and debit cards. For your convenience we also offer check out with PayPal.
What is 925 Sterling Silver?
Silver is a precious metal and, much like gold, is too fine to be utilized in a 100% pure form. To make it durable enough for use in jewelry, pure silver, which has 0.999 fineness (99.9%), is often combined with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%).
Why does 925 Sterling Silver oxidize?
Reaction with the chemicals in the environment and air causes silver to naturally oxidize. This is not a product defect. However, it is very easy to keep your silver jewelry clean and bright if you know how and use the correct care products.
All silver from SilverMania925 is genuine solid 925 Sterling Silver.